Tuesday, March 2. 2010

No More Owls: An Open Letter to HootSuite

Dear HootSuite, Seriously, knock off the linkjacking. It's not cool. I've been getting irritateder and obnoxiated every time I inadvertently get sent to an ow.ly shortened url only to find it's been link-jacked. So I just did some 'research' and discovered that NOBODY USES OW.LY except your popular range of Twitter clients. People love your client, and they love sharing links. This results in them sharing links WITH YOUR CLIENT. Which results in me swearing and owls being threatened. This means you are squarely to blame for this annoyance that I face on a daily basis. So knock it the crap off. In my frequent rantings about this on Twitter and Buzz, people always say "Oh yeah! I HATE that!," so I know I'm not alone. I'm just one of the few bothered to say anything about it. Here are a few that I ran across today:
@ahockley - I consider the use of ow.ly as an indicator of someone I probably should ignore Linda Lawrey - Oh.. Now I know.. I don't like those links for that exact reason! Duncan Rawlinson - You're right. I forgot how annoying that thing is! I turned it off although it really shouldn't exist at all... Woodsy the Owl - Give a 'hoot' don't pollute... the Internet with your shitty linkjacking.
Seriously. I'm beginning to hate owls now. And it's your fault. UPDATE: Someone from HootSuite contacted me and clarified a few things. First off, they say ow.ly shortening is "opt-in," that users have to go out of their way to get HootSuite to shorten the url via ow.ly, that they are free to use whatever external shortener they want. It's just that prominent 'Shrink It' button that uses ow.ly. Secondly, they point out that one can just click the X in their linkjack bar to turn it off "permanently." I've clicked that X a number of times, yet keep seeing it. Thirdly, they advised that I install browser hacks to circumvent their doucheyness on a more permanent basis:
HootSuite_Help @nyquildotorg BTW, if you want to disable the ow.ly bar another way, try this: http://toys.funcy.co.uk/userscripts/hootFix.user.js
and that if I want to keep my content from being linkjacked, that I should just install 'framebusting' code which has been used for years. Great, so I need to take action to prevent not only myself from being affected, but also my content. Douchey. And finally, they have this to say:
HootSuite_Help @nyquildotorg Sure, but ow.ly is free. We make no money off it. If people use our service, we'll frame it. Otherwise, use something else. HootSuite_Help @nyquildotorg You can always choose not to click an ow.ly link. ^CT
There you have it, straight from the owl's beak. They know what they're doing is douchey, but don't give a hoot. The solution offered is a really simple one, though: "Don't click on the links your friends send you." And that's the plan. I hope you'll keep this in mind when you decide how you want to share links. UPDATE UPDATE: I asked why they jack links if the service doesn't make them any money. This was the reply:
HootSuite_Help @nyquildotorg Ow.ly integrates with our stats, and allows us to offer an all-in-one solution for customers. We do customer support for it.
There you have it. HootSuite acts like a douche to the entire Internet to make it easier to charge their customers for things. Nice.
Posted by jer@nyquil.org at 15:41





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