So here’s a little timeline of the latest (of many) bullshit hassles with T-Mobile. Perhaps someone who is considering choosing T-Mobile as a provider might gain some useful knowledge from it:

Friday Sept 2nd: I email explaining problem, explaining that I need a replacement Sidekick 2. The dead one is Sidekick2 #4 for me. Before that I had two Sidekick1’s. (I know, glutton for punishment)

Wednesday Sept 7th: I email again, asking why the fuck I havent heard anything, and why I don’t yet have a new phone. I think I edited out the ‘fuck’ before sending. Course I posted my letter here, so I guess it doesn’t matter.

Thursday Sept 8th: I get email in response to my obstinate and belligerent email. It said essentially: “Okey Dokey, you are important to us. We will send you a new one, use your 10 digit phone number as a reference number to track on ups.com. Are you interested in purchasing our bullshit Accidental Damage, Theft and Loss Insurance?” I replied right away declining the bullshit insurance, and asking whether the phone would be shipped overnight as I had requested. (The tracking info was not available at that time)

Monday Sept 12th: Not only have I not gotten a reply to my query, but the tracking information is still not valid. I email again, asking if they intend to have any sort of future communication with me and whether or not I can expect to ever use the service I am currently under contract to pay for.

Tuesday Sept 13th: Still nothing, still no tracking information available.

Meanwhile, my phone is utterly useless now. Can’t do anything at all.

Defined tags for this entry: bad business, rants, T-Mobile