I spent an hour and a half on the phone today with T-Mobile. Long story short: no exchange order was ever placed by the fuckers at Customer Service Junior High. Unfortunately, the phone I was using to call them only lasted 1 hour and 29 minutes, so I’m reasonably certain that the order still has’t been placed. The battery died right as the person was starting to ask me another undoubtedly unimportant question, immediately guaranteeing that I will get to spend ANOTHER hour and a half on hold, hopefully with a longer battery this time.

One amusing aside though: I decided to spend some of my on hold time telling jokes to the Quality Assurance screener. I had just finished saying “What does George W. Bush think about the Roe vs Wade decision? He doesn’t care how people get out of Louisiana,” when it rang and an actual person picked up. Your mileage may vary, but I think that amusing the Quality Assurance screener can work to your advantage.

Defined tags for this entry: bad business, rants, T-Mobile